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There's never a good time to raise rates, just do it to the full amount you actually need for responsible long-term R&R. You'll probably also need a message for folks in newer developments with functioning systems (why should they vote for any these core messages?)
Personally I think those in compact development areas subsidizing significant miles of linear pipes for sprawl areas is pretty compelling but not sure it'll actually do the convincing for others. 'Can only be cost-of-service/can't make a profit' is pretty solid all around though.
As Raftelis has done this in 1,700+ public agencies, a chart of the 'core messages' vs success rate for rate increases sure would be handy (yes every time is different but surely trends emerge over time)
Good luck.
Please do not go to Sun Spa, located at 6804 Fruitridge Rd #A
Sacramento, CA, 95820, as well as q spa, located at 4215 Norwood avenue, suite #12, sacramento, ca, 95838, They will all claim that they are too busy for you.